Welcome to 1&1 Broadband, a brand owned and operated by Supersonic Broadband Pvt. Ltd. ("we," "our," or "us").
At 1&1 Broadband, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our broadband services, website, and customer support.
We collect information to provide reliable broadband services and personalized support. The types of data we collect include:
Your information is used for the following legitimate purposes:
We do not sell or rent your personal data. We may share limited information with:
We maintain ISO-compliant infrastructure and adopt industry-standard security measures, including:
We retain personal and technical information only as long as necessary for:
After the retention period, data is securely deleted or anonymized.
As a user, you have the right to:
To exercise these rights, please contact us at privacy@supersonicbb.com
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences via your browser settings.
We may update this Privacy Policy from time to time to reflect changes in technology, law, or our practices. The latest version will always be available on our website.
For any queries or concerns regarding this Privacy Policy, please contact:
Terms and Conditions Effective Date: January 1, 2025 Last Updated: January 1, 2025 1. Introduction Welcome to 1&1 Broadband, a brand owned and operated by Supersonic Broadband Pvt. Ltd. (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our broadband services, website, mobile applications, and any associated features (“Services”). By subscribing to or using our Services, you (“you,” “your,” or “customer”) agree to comply with and be bound by these Terms. If you do not agree, please discontinue using our Services immediately. 2. Service Usage and Eligibility You must be at least 18 years old or have the consent of a legal guardian to use our Services. You agree to provide accurate, complete, and updated information during registration and installation. The broadband connection is provided for personal or business use only, as specified in your plan. Reselling, sharing, or redistributing the connection without written permission is strictly prohibited. We reserve the right to verify your identity and address as per TRAI/DoT guidelines. 3. Service Activation and Installation Service activation is subject to successful KYC verification, technical feasibility, and payment confirmation. Installation charges, security deposits, or device costs (if any) will be communicated during onboarding. The installation equipment provided (routers, ONTs, cables, etc.) remains the property of Supersonic Broadband Pvt. Ltd., unless purchased outright by the customer. 4. Billing, Payments, and Refunds All payments are to be made in advance as per your selected broadband plan. Accepted payment methods include UPI, debit/credit card, net banking, or bank transfer through authorized gateways. Invoices will be generated and shared electronically. Non-payment or delayed payment may result in temporary suspension or termination of services. Refunds, if applicable, are processed only for valid cases such as failed installation or double payment. Service fees already utilized are non-refundable. 5. Fair Usage Policy (FUP) To ensure equitable access and network stability, broadband plans may include Fair Usage Policy limits. Once the defined limit is reached, internet speed may be reduced as per plan terms until the next billing cycle. 6. User Responsibilities You agree: To use the Services only for lawful purposes and in compliance with Indian laws. Not to transmit, publish, or host content that is obscene, defamatory, infringing, or harmful. Not to engage in activities such as spamming, hacking, phishing, or unauthorized data access. To maintain the confidentiality of your login credentials and report any unauthorized access immediately. Any misuse may lead to service suspension, termination, or legal action. 7. Network Maintenance and Downtime We strive to provide uninterrupted internet connectivity. However: Temporary outages may occur due to maintenance, upgrades, or unforeseen technical issues. Scheduled maintenance will be communicated in advance whenever possible. We are not liable for damages caused by service interruptions beyond our control (e.g., power failures, fiber cuts, natural disasters). 8. Limitation of Liability While we endeavor to deliver reliable services, 1&1 Broadband does not guarantee uninterrupted or error-free connectivity. We are not liable for data loss, loss of profits, or indirect damages resulting from service use or downtime. Our total liability under any claim shall not exceed the amount paid by the customer for the service in the preceding one-month period. 9. Intellectual Property Rights All website content, software, design, logos, trademarks, and service materials are the intellectual property of Supersonic Broadband Pvt. Ltd. You may not reproduce, distribute, or modify these without written consent. 10. Data Privacy and Protection Your personal and technical information is handled in accordance with our [Privacy Policy], which forms an integral part of these Terms. By using our Services, you consent to the collection and use of your data as described in the Privacy Policy. 11. Termination or Suspension We may suspend or terminate your connection if: You violate these Terms or any applicable law. You fail to pay dues within the grace period. There is suspected misuse or network abuse. Upon termination, outstanding dues (if any) must be cleared immediately. Devices provided by the company must be returned in working condition. 12. Amendments and Updates We reserve the right to modify these Terms from time to time. Updates will be posted on our website, and continued use of the Services constitutes acceptance of the revised Terms. 13. Governing Law and Jurisdiction These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., Mumbai or Delhi], India. 14. Contact Information For questions or concerns regarding these Terms and Conditions, please contact: Supersonic Broadband Pvt. Ltd. 1&1 Broadband – Legal & Support Department 📧 Email: support@supersonicbb.com 📞 Phone: +91 84240 69837 🏢 Address: Supersonic Broadband Pvt. Ltd. Thane, Maharashtra
Supersonic Broadband Pvt. Ltd.
1&1 Broadband – Customer Support Team